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AARP Calls on Social Security Administration to Reverse In-Person Service Requirement

Posted on 03/19/25 by Careena Eggleston

The Social Security Administration (SSA) has announced a significant and unexpected change requiring certain customer service requests to be handled in person, eliminating the ability for many Americans to get assistance by phone. This shift, set to take effect in just two weeks, could create unnecessary barriers for millions—especially older adults, people with disabilities, and rural residents who may have to travel long distances or take time off work just to access basic Social Security services.

AARP is urging SSA to reconsider this decision, emphasizing that such changes should be implemented with transparency and input from the people they impact most. At a time when long wait times and backlogs are already major concerns, limiting service options will only make it harder for Americans to get the help they need.

We’re calling on SSA to reverse this policy and for Congress to take action if necessary to protect older adults and all Americans who rely on Social Security.

What You Can Do:

• Read AARP’s full statement here.
• Catch up on the latest developments.
• Join our fight to protect Social Security. Contact your members of Congress and urge them to protect Social Security for the hardworking Americans who have earned it.

AARP Events for Jackson

AARP Events for Jackson

• AARP MI Lansing - March Disrupt Aging Book Club

  Monday, Mar 24, 2025 at 10:30 a.m. ET

  Zoom

  Online Event

• AARP MI - Ask the Doc: Caring for a Loved One? Tune in for Tips

  Friday, Mar 28, 2025 at 1:00 p.m. ET

  Online Event

• AARP MI Lansing - April Ethel's Place™

  Thursday, Apr 3, 2025 at 2:00 p.m. ET

  The Venue by Eleven 11 Events, LLC (Lansing Mall)

  Lansing, MI

View All AARP Events

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			<header><h1 class="article-headline">AARP Calls on Social Security Administration to Reverse In-Person Service Requirement</h1></header>	
						<div class="posted-on">
				Posted on 03/19/25 
				by <b>Careena Eggleston</b>			</div>
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        </div><p>The Social Security Administration (SSA) has announced a significant and unexpected change requiring certain customer service requests to be handled in person, eliminating the ability for many Americans to get assistance by phone. This shift, set to take effect in just two weeks, could create unnecessary barriers for millions—especially older adults, people with disabilities, and rural residents who may have to travel long distances or take time off work just to access basic Social Security services.<br><br>AARP is urging SSA to reconsider this decision, emphasizing that such changes should be implemented with transparency and input from the people they impact most. At a time when long wait times and backlogs are already major concerns, limiting service options will only make it harder for Americans to get the help they need.<br><br>We’re calling on SSA to reverse this policy and for Congress to take action if necessary to protect older adults and all Americans who rely on Social Security.<br><br><b><i>What You Can Do</i></b>:<br></p><ul><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">Read</a></span></span> AARP’s full statement <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">here</a></span></span>.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/fedadvocacy" target="_blank" rel="noopener noreferrer">Catch up</a></span></span> on the latest developments.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Join our fight</a></span></span> to protect Social Security. <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Contact your members of Congress</a></span></span> and urge them to protect Social Security for the hardworking Americans who have earned it.</li></ul><p><br><br></p></div>
    
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			<header><h1 class="article-headline">AARP Calls on Social Security Administration to Reverse In-Person Service Requirement</h1></header>	
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				Posted on 03/19/25 
				by <b>Careena Eggleston</b>			</div>
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        </div><p>The Social Security Administration (SSA) has announced a significant and unexpected change requiring certain customer service requests to be handled in person, eliminating the ability for many Americans to get assistance by phone. This shift, set to take effect in just two weeks, could create unnecessary barriers for millions—especially older adults, people with disabilities, and rural residents who may have to travel long distances or take time off work just to access basic Social Security services.<br><br>AARP is urging SSA to reconsider this decision, emphasizing that such changes should be implemented with transparency and input from the people they impact most. At a time when long wait times and backlogs are already major concerns, limiting service options will only make it harder for Americans to get the help they need.<br><br>We’re calling on SSA to reverse this policy and for Congress to take action if necessary to protect older adults and all Americans who rely on Social Security.<br><br><b><i>What You Can Do</i></b>:<br></p><ul><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">Read</a></span></span> AARP’s full statement <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">here</a></span></span>.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/fedadvocacy" target="_blank" rel="noopener noreferrer">Catch up</a></span></span> on the latest developments.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Join our fight</a></span></span> to protect Social Security. <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Contact your members of Congress</a></span></span> and urge them to protect Social Security for the hardworking Americans who have earned it.</li></ul><p><br><br></p></div>
    
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			<header><h1 class="article-headline">AARP Calls on Social Security Administration to Reverse In-Person Service Requirement</h1></header>	
						<div class="posted-on">
				Posted on 03/19/25 
				by <b>Careena Eggleston</b>			</div>
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        </div><p>The Social Security Administration (SSA) has announced a significant and unexpected change requiring certain customer service requests to be handled in person, eliminating the ability for many Americans to get assistance by phone. This shift, set to take effect in just two weeks, could create unnecessary barriers for millions—especially older adults, people with disabilities, and rural residents who may have to travel long distances or take time off work just to access basic Social Security services.<br><br>AARP is urging SSA to reconsider this decision, emphasizing that such changes should be implemented with transparency and input from the people they impact most. At a time when long wait times and backlogs are already major concerns, limiting service options will only make it harder for Americans to get the help they need.<br><br>We’re calling on SSA to reverse this policy and for Congress to take action if necessary to protect older adults and all Americans who rely on Social Security.<br><br><b><i>What You Can Do</i></b>:<br></p><ul><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">Read</a></span></span> AARP’s full statement <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">here</a></span></span>.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/fedadvocacy" target="_blank" rel="noopener noreferrer">Catch up</a></span></span> on the latest developments.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Join our fight</a></span></span> to protect Social Security. <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Contact your members of Congress</a></span></span> and urge them to protect Social Security for the hardworking Americans who have earned it.</li></ul><p><br><br></p></div>
    
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					<h2 class="title"><a href="/aarp-event/aarp-mi-lansing-april-ethels-placetm-qxngsns5vxc.html" data-formelementid="LOCAL-BTN-CLK-EVENTS-AARP-MI-LANSING-APRIL-ETHELS-PLACETM">AARP MI Lansing - April Ethel's Place™</a></h2>
					<p class="time">Thursday, Apr 3, 2025 at 2:00&nbsp;p.m. ET</p>
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			<header><h1 class="article-headline">AARP Calls on Social Security Administration to Reverse In-Person Service Requirement</h1></header>	
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				Posted on 03/19/25 
				by <b>Careena Eggleston</b>			</div>
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        </div><p>The Social Security Administration (SSA) has announced a significant and unexpected change requiring certain customer service requests to be handled in person, eliminating the ability for many Americans to get assistance by phone. This shift, set to take effect in just two weeks, could create unnecessary barriers for millions—especially older adults, people with disabilities, and rural residents who may have to travel long distances or take time off work just to access basic Social Security services.<br><br>AARP is urging SSA to reconsider this decision, emphasizing that such changes should be implemented with transparency and input from the people they impact most. At a time when long wait times and backlogs are already major concerns, limiting service options will only make it harder for Americans to get the help they need.<br><br>We’re calling on SSA to reverse this policy and for Congress to take action if necessary to protect older adults and all Americans who rely on Social Security.<br><br><b><i>What You Can Do</i></b>:<br></p><ul><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">Read</a></span></span> AARP’s full statement <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">here</a></span></span>.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/fedadvocacy" target="_blank" rel="noopener noreferrer">Catch up</a></span></span> on the latest developments.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Join our fight</a></span></span> to protect Social Security. <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Contact your members of Congress</a></span></span> and urge them to protect Social Security for the hardworking Americans who have earned it.</li></ul><p><br><br></p></div>
    
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			<header><h1 class="article-headline">AARP Calls on Social Security Administration to Reverse In-Person Service Requirement</h1></header>	
						<div class="posted-on">
				Posted on 03/19/25 
				by <b>Careena Eggleston</b>			</div>
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        </div><p>The Social Security Administration (SSA) has announced a significant and unexpected change requiring certain customer service requests to be handled in person, eliminating the ability for many Americans to get assistance by phone. This shift, set to take effect in just two weeks, could create unnecessary barriers for millions—especially older adults, people with disabilities, and rural residents who may have to travel long distances or take time off work just to access basic Social Security services.<br><br>AARP is urging SSA to reconsider this decision, emphasizing that such changes should be implemented with transparency and input from the people they impact most. At a time when long wait times and backlogs are already major concerns, limiting service options will only make it harder for Americans to get the help they need.<br><br>We’re calling on SSA to reverse this policy and for Congress to take action if necessary to protect older adults and all Americans who rely on Social Security.<br><br><b><i>What You Can Do</i></b>:<br></p><ul><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">Read</a></span></span> AARP’s full statement <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">here</a></span></span>.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/fedadvocacy" target="_blank" rel="noopener noreferrer">Catch up</a></span></span> on the latest developments.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Join our fight</a></span></span> to protect Social Security. <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Contact your members of Congress</a></span></span> and urge them to protect Social Security for the hardworking Americans who have earned it.</li></ul><p><br><br></p></div>
    
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					<h2 class="title"><a href="/aarp-event/aarp-mi-lansing-march-disrupt-aging-book-club-gjnpxlthz3q.html" data-formelementid="LOCAL-BTN-CLK-EVENTS-AARP-MI-LANSING-MARCH-DISRUPT-AGING-BOOK-CLUB">AARP MI Lansing - March Disrupt Aging Book Club</a></h2>
					<p class="time">Monday, Mar 24, 2025 at 10:30&nbsp;a.m. ET</p>
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					<h2 class="title"><a href="/aarp-event/aarp-mi-lansing-april-ethels-placetm-qxngsns5vxc.html" data-formelementid="LOCAL-BTN-CLK-EVENTS-AARP-MI-LANSING-APRIL-ETHELS-PLACETM">AARP MI Lansing - April Ethel's Place™</a></h2>
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			<header><h1 class="article-headline">AARP Calls on Social Security Administration to Reverse In-Person Service Requirement</h1></header>	
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				Posted on 03/19/25 
				by <b>Careena Eggleston</b>			</div>
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        </div><p>The Social Security Administration (SSA) has announced a significant and unexpected change requiring certain customer service requests to be handled in person, eliminating the ability for many Americans to get assistance by phone. This shift, set to take effect in just two weeks, could create unnecessary barriers for millions—especially older adults, people with disabilities, and rural residents who may have to travel long distances or take time off work just to access basic Social Security services.<br><br>AARP is urging SSA to reconsider this decision, emphasizing that such changes should be implemented with transparency and input from the people they impact most. At a time when long wait times and backlogs are already major concerns, limiting service options will only make it harder for Americans to get the help they need.<br><br>We’re calling on SSA to reverse this policy and for Congress to take action if necessary to protect older adults and all Americans who rely on Social Security.<br><br><b><i>What You Can Do</i></b>:<br></p><ul><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">Read</a></span></span> AARP’s full statement <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">here</a></span></span>.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/fedadvocacy" target="_blank" rel="noopener noreferrer">Catch up</a></span></span> on the latest developments.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Join our fight</a></span></span> to protect Social Security. <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Contact your members of Congress</a></span></span> and urge them to protect Social Security for the hardworking Americans who have earned it.</li></ul><p><br><br></p></div>
    
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		<h2 class="visible-lg">AARP Events for Jackson</h2>
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					<h2 class="title"><a href="/aarp-event/aarp-mi-lansing-march-disrupt-aging-book-club-gjnpxlthz3q.html" data-formelementid="LOCAL-BTN-CLK-EVENTS-AARP-MI-LANSING-MARCH-DISRUPT-AGING-BOOK-CLUB">AARP MI Lansing - March Disrupt Aging Book Club</a></h2>
					<p class="time">Monday, Mar 24, 2025 at 10:30&nbsp;a.m. ET</p>
					<p class="venue">Zoom</p>
					<p class="loc">Online Event</p>
					
				</li><li class="item" data-pageindex="1">

					
					<h2 class="title"><a href="/aarp-event/aarp-mi-ask-the-doc-caring-for-a-loved-one-tune-in-for-tips-mzn2hcwb24v.html" data-formelementid="LOCAL-BTN-CLK-EVENTS-AARP-MI-ASK-THE-DOC-CARING-FOR-A-LOVED-ONE-TUNE-IN-FOR-TIPS">AARP MI - Ask the Doc: Caring for a Loved One? Tune in for Tips</a></h2>
					<p class="time">Friday, Mar 28, 2025 at 1:00&nbsp;p.m. ET</p>
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					<p class="loc">Online Event</p>
					
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					<h2 class="title"><a href="/aarp-event/aarp-mi-lansing-april-ethels-placetm-qxngsns5vxc.html" data-formelementid="LOCAL-BTN-CLK-EVENTS-AARP-MI-LANSING-APRIL-ETHELS-PLACETM">AARP MI Lansing - April Ethel's Place™</a></h2>
					<p class="time">Thursday, Apr 3, 2025 at 2:00&nbsp;p.m. ET</p>
					<p class="venue">The Venue by Eleven 11 Events, LLC (Lansing Mall)</p>
					<p class="loc">Lansing, MI</p>
					
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	<div class="title">Last Chance to Save!<br />New Pricing Coming in 2025.</div>
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			<header><h1 class="article-headline">AARP Calls on Social Security Administration to Reverse In-Person Service Requirement</h1></header>	
						<div class="posted-on">
				Posted on 03/19/25 
				by <b>Careena Eggleston</b>			</div>
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        </div><p>The Social Security Administration (SSA) has announced a significant and unexpected change requiring certain customer service requests to be handled in person, eliminating the ability for many Americans to get assistance by phone. This shift, set to take effect in just two weeks, could create unnecessary barriers for millions—especially older adults, people with disabilities, and rural residents who may have to travel long distances or take time off work just to access basic Social Security services.<br><br>AARP is urging SSA to reconsider this decision, emphasizing that such changes should be implemented with transparency and input from the people they impact most. At a time when long wait times and backlogs are already major concerns, limiting service options will only make it harder for Americans to get the help they need.<br><br>We’re calling on SSA to reverse this policy and for Congress to take action if necessary to protect older adults and all Americans who rely on Social Security.<br><br><b><i>What You Can Do</i></b>:<br></p><ul><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">Read</a></span></span> AARP’s full statement <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">here</a></span></span>.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/fedadvocacy" target="_blank" rel="noopener noreferrer">Catch up</a></span></span> on the latest developments.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Join our fight</a></span></span> to protect Social Security. <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Contact your members of Congress</a></span></span> and urge them to protect Social Security for the hardworking Americans who have earned it.</li></ul><p><br><br></p></div>
    
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			<header><h1 class="article-headline">AARP Calls on Social Security Administration to Reverse In-Person Service Requirement</h1></header>	
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				Posted on 03/19/25 
				by <b>Careena Eggleston</b>			</div>
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        </div><p>The Social Security Administration (SSA) has announced a significant and unexpected change requiring certain customer service requests to be handled in person, eliminating the ability for many Americans to get assistance by phone. This shift, set to take effect in just two weeks, could create unnecessary barriers for millions—especially older adults, people with disabilities, and rural residents who may have to travel long distances or take time off work just to access basic Social Security services.<br><br>AARP is urging SSA to reconsider this decision, emphasizing that such changes should be implemented with transparency and input from the people they impact most. At a time when long wait times and backlogs are already major concerns, limiting service options will only make it harder for Americans to get the help they need.<br><br>We’re calling on SSA to reverse this policy and for Congress to take action if necessary to protect older adults and all Americans who rely on Social Security.<br><br><b><i>What You Can Do</i></b>:<br></p><ul><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">Read</a></span></span> AARP’s full statement <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">here</a></span></span>.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/fedadvocacy" target="_blank" rel="noopener noreferrer">Catch up</a></span></span> on the latest developments.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Join our fight</a></span></span> to protect Social Security. <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Contact your members of Congress</a></span></span> and urge them to protect Social Security for the hardworking Americans who have earned it.</li></ul><p><br><br></p></div>
    
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			<header><h1 class="article-headline">AARP Calls on Social Security Administration to Reverse In-Person Service Requirement</h1></header>	
						<div class="posted-on">
				Posted on 03/19/25 
				by <b>Careena Eggleston</b>			</div>
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        </div><p>The Social Security Administration (SSA) has announced a significant and unexpected change requiring certain customer service requests to be handled in person, eliminating the ability for many Americans to get assistance by phone. This shift, set to take effect in just two weeks, could create unnecessary barriers for millions—especially older adults, people with disabilities, and rural residents who may have to travel long distances or take time off work just to access basic Social Security services.<br><br>AARP is urging SSA to reconsider this decision, emphasizing that such changes should be implemented with transparency and input from the people they impact most. At a time when long wait times and backlogs are already major concerns, limiting service options will only make it harder for Americans to get the help they need.<br><br>We’re calling on SSA to reverse this policy and for Congress to take action if necessary to protect older adults and all Americans who rely on Social Security.<br><br><b><i>What You Can Do</i></b>:<br></p><ul><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">Read</a></span></span> AARP’s full statement <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">here</a></span></span>.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/fedadvocacy" target="_blank" rel="noopener noreferrer">Catch up</a></span></span> on the latest developments.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Join our fight</a></span></span> to protect Social Security. <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Contact your members of Congress</a></span></span> and urge them to protect Social Security for the hardworking Americans who have earned it.</li></ul><p><br><br></p></div>
    
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					<h2 class="title"><a href="/aarp-event/aarp-mi-lansing-march-disrupt-aging-book-club-gjnpxlthz3q.html" data-formelementid="LOCAL-BTN-CLK-EVENTS-AARP-MI-LANSING-MARCH-DISRUPT-AGING-BOOK-CLUB">AARP MI Lansing - March Disrupt Aging Book Club</a></h2>
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					<p class="loc">Lansing, MI</p>
					
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	<div class="title">Last Chance to Save!<br />New Pricing Coming in 2025.</div>
<br />
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This is AARP's first rate increase in 15 years.<br />Don't miss out, join today and save!<br /><br />
</p>
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		<a class="btn" href="https://appsec.aarp.org/mem/join?campaignid=UAJFT3&intcmp=LNK-CSN-AARPLOCAL-JRTOUT-RR-A-JACKSON-MI">Join AARP</a>
		<div class="body">Already a member? <a href="https://appsec.aarp.org/mem/renew?campaignid= UARFT3&intcmp=LNK-CSN-AARPLOCAL-JRTOUT-RR-A-JACKSON-MI">Renew</a> or 
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<li><i class="list-icon fa fa-globe" alt="Globe icon" title="Globe icon" aria-hidden="true"></i><a href="https://states.aarp.org/region/michigan/" target="_blank" rel="noopener">AARP Michigan</a></li>

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			<header><h1 class="article-headline">AARP Calls on Social Security Administration to Reverse In-Person Service Requirement</h1></header>	
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				Posted on 03/19/25 
				by <b>Careena Eggleston</b>			</div>
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        </div><p>The Social Security Administration (SSA) has announced a significant and unexpected change requiring certain customer service requests to be handled in person, eliminating the ability for many Americans to get assistance by phone. This shift, set to take effect in just two weeks, could create unnecessary barriers for millions—especially older adults, people with disabilities, and rural residents who may have to travel long distances or take time off work just to access basic Social Security services.<br><br>AARP is urging SSA to reconsider this decision, emphasizing that such changes should be implemented with transparency and input from the people they impact most. At a time when long wait times and backlogs are already major concerns, limiting service options will only make it harder for Americans to get the help they need.<br><br>We’re calling on SSA to reverse this policy and for Congress to take action if necessary to protect older adults and all Americans who rely on Social Security.<br><br><b><i>What You Can Do</i></b>:<br></p><ul><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">Read</a></span></span> AARP’s full statement <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">here</a></span></span>.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/fedadvocacy" target="_blank" rel="noopener noreferrer">Catch up</a></span></span> on the latest developments.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Join our fight</a></span></span> to protect Social Security. <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Contact your members of Congress</a></span></span> and urge them to protect Social Security for the hardworking Americans who have earned it.</li></ul><p><br><br></p></div>
    
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			<header><h1 class="article-headline">AARP Calls on Social Security Administration to Reverse In-Person Service Requirement</h1></header>	
						<div class="posted-on">
				Posted on 03/19/25 
				by <b>Careena Eggleston</b>			</div>
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        </div><p>The Social Security Administration (SSA) has announced a significant and unexpected change requiring certain customer service requests to be handled in person, eliminating the ability for many Americans to get assistance by phone. This shift, set to take effect in just two weeks, could create unnecessary barriers for millions—especially older adults, people with disabilities, and rural residents who may have to travel long distances or take time off work just to access basic Social Security services.<br><br>AARP is urging SSA to reconsider this decision, emphasizing that such changes should be implemented with transparency and input from the people they impact most. At a time when long wait times and backlogs are already major concerns, limiting service options will only make it harder for Americans to get the help they need.<br><br>We’re calling on SSA to reverse this policy and for Congress to take action if necessary to protect older adults and all Americans who rely on Social Security.<br><br><b><i>What You Can Do</i></b>:<br></p><ul><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">Read</a></span></span> AARP’s full statement <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">here</a></span></span>.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/fedadvocacy" target="_blank" rel="noopener noreferrer">Catch up</a></span></span> on the latest developments.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Join our fight</a></span></span> to protect Social Security. <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Contact your members of Congress</a></span></span> and urge them to protect Social Security for the hardworking Americans who have earned it.</li></ul><p><br><br></p></div>
    
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					<h2 class="title"><a href="/aarp-event/aarp-mi-lansing-march-disrupt-aging-book-club-gjnpxlthz3q.html" data-formelementid="LOCAL-BTN-CLK-EVENTS-AARP-MI-LANSING-MARCH-DISRUPT-AGING-BOOK-CLUB">AARP MI Lansing - March Disrupt Aging Book Club</a></h2>
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					<p class="venue">The Venue by Eleven 11 Events, LLC (Lansing Mall)</p>
					<p class="loc">Lansing, MI</p>
					
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			<p><a class="link-red" href="/jackson-mi/aarp-events/" data-formelementid="LOCAL-BTN-CLK-SEEALL-EVENTS">View All AARP Events<i class="ml-1 fas fa-chevron-right"></i></a></p>
	
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	<div class="title">Last Chance to Save!<br />New Pricing Coming in 2025.</div>
<br />
	<p>
This is AARP's first rate increase in 15 years.<br />Don't miss out, join today and save!<br /><br />
</p>
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		<a class="btn" href="https://appsec.aarp.org/mem/join?campaignid=UAJFT3&intcmp=LNK-CSN-AARPLOCAL-JRTOUT-RR-A-JACKSON-MI">Join AARP</a>
		<div class="body">Already a member? <a href="https://appsec.aarp.org/mem/renew?campaignid= UARFT3&intcmp=LNK-CSN-AARPLOCAL-JRTOUT-RR-A-JACKSON-MI">Renew</a> or 
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<div class="ar-basic-box module-spacer">
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<li><i class="list-icon fa fa-globe" alt="Globe icon" title="Globe icon" aria-hidden="true"></i><a href="https://states.aarp.org/region/michigan/" target="_blank" rel="noopener">AARP Michigan</a></li>

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				by <b>Careena Eggleston</b>			</div>
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        </div><p>The Social Security Administration (SSA) has announced a significant and unexpected change requiring certain customer service requests to be handled in person, eliminating the ability for many Americans to get assistance by phone. This shift, set to take effect in just two weeks, could create unnecessary barriers for millions—especially older adults, people with disabilities, and rural residents who may have to travel long distances or take time off work just to access basic Social Security services.<br><br>AARP is urging SSA to reconsider this decision, emphasizing that such changes should be implemented with transparency and input from the people they impact most. At a time when long wait times and backlogs are already major concerns, limiting service options will only make it harder for Americans to get the help they need.<br><br>We’re calling on SSA to reverse this policy and for Congress to take action if necessary to protect older adults and all Americans who rely on Social Security.<br><br><b><i>What You Can Do</i></b>:<br></p><ul><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">Read</a></span></span> AARP’s full statement <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ssacs" target="_blank" rel="noopener noreferrer">here</a></span></span>.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/fedadvocacy" target="_blank" rel="noopener noreferrer">Catch up</a></span></span> on the latest developments.</li><li><span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Join our fight</a></span></span> to protect Social Security. <span class="Enhancement" ><span class="Enhancement-item"><a class="Link" href="https://aarpmi.org/ss2025cta" target="_blank" rel="noopener noreferrer">Contact your members of Congress</a></span></span> and urge them to protect Social Security for the hardworking Americans who have earned it.</li></ul><p><br><br></p></div>
    
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					<p class="loc">Lansing, MI</p>
					
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	<div class="title">Last Chance to Save!<br />New Pricing Coming in 2025.</div>
<br />
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This is AARP's first rate increase in 15 years.<br />Don't miss out, join today and save!<br /><br />
</p>
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		<div class="body">Already a member? <a href="https://appsec.aarp.org/mem/renew?campaignid= UARFT3&intcmp=LNK-CSN-AARPLOCAL-JRTOUT-RR-A-JACKSON-MI">Renew</a> or 
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<li><i class="list-icon fa fa-envelope" alt="Email icon" title="Email icon" aria-hidden="true"></i><a href="mailto:MIAARP@aarp.org" target="_blank" rel="noopener">MIAARP@aarp.org</a></li>

<li><i class="list-icon fa fa-globe" alt="Globe icon" title="Globe icon" aria-hidden="true"></i><a href="https://states.aarp.org/region/michigan/" target="_blank" rel="noopener">AARP Michigan</a></li>

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