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Volunteer Spotlight: Claudia Eckels’ Impact on AARP Virginia

Posted on 04/14/25 by Evan Jones

eckels.jpg

“Exemplary,” “unwavering” and “profound” are just three of the words AARP leaders use to define Claudia Eckels’ importance and impact as an AARP Virginia volunteer. Those she has helped include scores of recent volunteers and many older Americans seeking assistance with their tax returns.

 Claudia’s career began in education, teaching for 10 years at the secondary school and college levels. She then switched to financial management, ultimately leading various teams in undertakings that included customer service, operations, product development and business development.

 Those differing lines of work have served her well with AARP. Claudia had already been a member for some time when she retired in 2019, so when she set her sights on volunteering 20 months later, she immediately thought of AARP.

 “I said ‘life is too short, I really need to think about doing something else,’ because I thought I had skills that could be helpful to other people. I looked for roles that enable me to do these kinds of things, and I could meet new people.”

 Since then, she has met plenty of new people. After Claudia went on line to apply, AARP Virginia took note of her background in teaching and technology and asked if she would be willing to become a “portal champion.” It wasn’t long before she was contacting and screening many potential AARP volunteers. By the organization’s count, in 2023 alone, her efforts led to the addition of 83 new Virginia volunteers, helping them both in the screening process and in understanding and navigating the volunteer portal.

 “That appealed to me very much,” she said, “because I like to help people find things they can be good at; maybe in some cases they didn’t even know they had (a particular) skill. And it’s a great way to help people find something that they enjoy doing that also obviously benefits the organization.”

 AARP Virginia leaders say the benefits are indeed obvious — and they now reach the national level as Claudia provides virtual and in-person portal training for the organization’s volunteers and staff across the country. State Program Specialist Timothy Bothe said it is difficult to overstate her contributions.

 “Claudia Eckels has been an exemplary volunteer for AARP Virginia, demonstrating unwavering dedication across numerous vital programs,” he said.

 That unwavering dedication later took her in an additional direction: tax assistance. Claudia said the training was a “heavy lift,” but helping older Americans navigate their way through IRS tax returns has its own rewards.

 “You essentially open up ways for them to understand their own finances better. They don’t become tax experts, nor do they want to, but a lot of them will end saying ‘I understand so much better now what’s going on. I don’t to do my own taxes, but I really appreciate the fact that you explained this to me in a simple way,’” Claudia said. “I love the ability to help people, mentor them, maybe demystify something that seems like it’s a really complicated process.”

 If all that is not enough, Claudia Eckels is also a member of AARP Virginia’s Executive Council where she pays particular attention to enabling volunteers and helping them become more effective. For all these contributions and more, AARP Virginia honored Claudia with its 2024 State President's Award. Bothe said she is a most deserving recipient.

 “Her multifaceted involvement underscores her profound impact on AARP Virginia and the communities it serves,” Bothe said.

 As for Claudia, she said helping others by volunteering with AARP has made her own life better.

 “My husband looked at me one day and said ‘there’s something new about you, a sudden spring in your step that hasn’t been there for a while.’ I get that same feedback from my family and other people that I meet. It’s made me so much more socially aware and active. I didn’t realize just how great that need was until I started getting more involved. It’s also made me a happier person.”
 
See how far your volunteering can take you. Apply today at www.aarp.org/volunteer.

This story is provided by AARP Virginia. Visit the AARP Virginia page for more news, events, and programs affecting retirement, health care, and more.

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